Bank of Abyssinia announced the first virtual banking in Ethiopia. The new virtual banking offers banking services through electronic machines called ITM (interactive teller machine). Virtual banking is performed online with 24/7 instant support from our contact center team. The new virtual banking services features are:

• Availblity24/7: available without any exception
• User Friendly; the system is simple and understandable
• Security options; it’s an indoor service like branches
• Faster service; small queues rather than branches
• Personalized convenient face to face transaction service; using video conference
• Address concerns and questions immediately; any requests are answered at the moment

 Through virtual banking customers can :

• Collection of Cash for Deposit to Local Currency Account
• Collections of Foreign Currency Cash to Deposit to Foreign Currency Account
• Purchase FCY cash notes
• Purchase FCY cash notes
• Collection of Cheque and Banker’s Cheque
• Cash Payment from Saving Account
• Cash Payment from LCY/ FCY Current Accounts and Bankers Cheque
• Payment for Local Money Transfer
• Payment through Fund Transfer within BOA or Another bank
• Customer Acquisition and Digital products

The bank also states customers can access the services in multiple locations in Addis Ababa.

Locations

• Tele-Medhianialem Branch
• Africa avenue Branch (Getu commercial center)
• Century Mall