After the customer receives an email that informs him that his /her card and pin is available at the branch or after the customer receives a call from the branch he can go to the branch by taking his ID/passport with him and collect his ATM Card & PIN at any working day & hour...
Archives: FAQs
FAQ
How do I change my Password?
You can change your password: click change personal information and select password and follow the instruction.
FAQ
OTP is not coming on my phone?
Please log out and log in again but if it doesn’t send the OTP again please call 0115540888
FAQ
Why is there a One-Time Password (OTP)?
The One-Time Password (OTP) is a 6-digit security code valid for one transaction. It is sent to your registered mobile number. You will need an OTP every time you use a new device. You will also be required to input an OTP to confirm and complete your transactions.
FAQ
Who can I contact if I have problems with the online banking service?
You can contact your nearest branch.
FAQ
Where will I get help if I need it?
There is a 24-hour helpline on 8397 +251115540888 and +251 115319071 you can also email us onlinebanking.support@bankof Abyssinia.com
FAQ
What are the operating hours of this service?
Internet banking is available 24 hours a day, seven days a week, and 365 days a year.
FAQ
How many attempts do I have to enter my Password?
You have eight (6) attempts. After the six attempts, your account will be blocked. Please call the contact center for assistance.
FAQ
How do I access BOA internet banking?
Use the link below to access BoA internet banking. https://ib.bankofabyssinia.com/BOADigital/servletcontroller